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You are here: Home / Evolved Home Remote Support Plans

Evolved Home Remote Support Plans

Protect your Smart Home investment by selecting the Remote Support Plan that best meets your needs.

Per Incident
Per Incident
$60.00
Charged Per Call
72 Hour Response Time
Telephone Support
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Pro Active
Per Month
$39.99
Most Popular
Requires EH Provided Router
Priority Support - 24 to 48 Hours
4 Sight Subscription Included
Remote Firmware Updates
Remote Programming
Remote Rebooting*
Email/Text Notifications
Alexa Voice Control Option
Primary Controller Upgrade Discount**
Control 4 Product Discounts
Discounted Labor Rate For Service Calls
Remote Monitoring By Evolved Home
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Pro Active Plus
Per Month
$69.99
Requires EH Provided Router
Includes All of the Pro Active Features
24/7 Alarm monitoring
Fire Alarm Monitoring
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* available to accounts with an IP addressable power center.
** you must have owned your current primary controller for at least 6 months to qualify. Get 10% off any additional Control 4 equipment ordered at the time of the Primary Controller Upgrade. Includes Pakedge networking products and Triad Audio & Speakers.

Overview – Remote Support enables Evolved Home technicians to access your Controller to make programming changes.  BakPak enabled routers enable us to monitor and correct network issues and perform firmware updates on a wide variety of devices.  IP addressable power centers allow us to be notified of potential power issues, including under voltage, over voltage, battery back up level, and power outages.  We can also reboot devices by power cycling the outlet they are connected to.  All of these remote capabilites enable us to respond faster, and at a lower cost than a site visit, to keep your system running optimally. Service hours are Mon-Fri 8am – 5pm.

Basic Telephone Support – Many simple issues can be resolved by speaking with one of our support technicians on the phone.  This may be able to avert a more expensive site visit.

Remote Programming – Our support technicians can connect to your Control 4 system remotely to change basic programming features including modifying scheduled events, adjusting light levels, and various other functions.

72 Hour Response Time – Most issues are resolved within this time period for clients on the Pay Per Incident Plan.

Priority Remote Support – Pro Active and Pro Active Plus plan members receive priority response on service issues.  Most issues resolved in 24-48 hours.

4 Sight Subscription – This is an annual license from Control 4 that allows you to access your home system from a smart phone or tablet whether you are at home or on vacation.  It is also required in order to receive email notifications or to use Amazon Alexa voice control.  This license is normally $100 annually, but is included with Pro Active and Pro Active Plus plans, when you commit to a 24 month term.

Remote Rebooting – When your system includes IP addressable power centers, our technicians can remotely connect to the power center to reboot devices that may be locked up.  This is one of the most common service call issues.

Remote Firmware Updates – Evolved Home support staff can perform minor control system firmware updates, and if your system includes a BakPak enabled network device, we can also perform updates to a wide range of other devices.

Email Notifications – Receive email notifications from system events or devices.  ” The Kids are home from school – 3:08pm – Smart Door Lock”. Requires 4 Sight Subscription.

Discounted Pro Router –  In order to join the Pro Active or Pro Active Plus support plans you must have a BakPak enabled network device.  If you don’t already have this device, you will receive a substantial discount on the installation and programming of this device when you commit to a 24 month term. We use commercial class, gigbit routers for robust and reliable networking. Ask for details.

Primary Controller Upgrade – Pro Active and Pro Active Plus members who have owned their system for at least 6 months are eligible for a 15% discount when they upgrade their Primary Controller.

Control 4 Product Discounts – Pro Active and Pro Active Plus members are eligible for 10% Off Control 4 products that are purchased during the Primary Controller Upgrade.

Alarm Monitoring – Pro Active Plus members save $10.00 per month by combining Alarm monitoring with Remote Support.  Your Alarm system will be professionally monitored by a local UL certified central monitoring station.

Fire Alarm Monitoring – In addition to burglary alarm monitoring, our smoke detectors can report fire events to the central station, and fire department personell will be dispatched.  Requires DSC Neo or Power Series Panel.

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  • Two Space Transformation! "A lot of space in my home was going unused. I was envisioning spaces that were sophisticated and elegant but had to be inviting. I enjoy music, and movies, and did not want to necessarily compromise performance for aesthetics. I reached out to Evolved Home because I knew they had a healthy appreciation for design. In the end I was absolutely blown away." - @sitdownbrown82. Two rooms multiple functions. In the Great Room we utilized the @samsungus #frametv and a 2.1 @paradigmspeakers color matched painted 8” In-ceiling speakers and 8” cabinet hidden subwoofer. In the Cozy Loft space we were able to free up space to lounge with @paradigmspeakers color matched 8” in-wall/in-ceiling speakers and same 8” subwoofer. An LED backlit @siscreens 110” #ambientlightrejection screen with @sony 4K Projection. All equipment housed in a short rack in an upstairs closet. Beautiful carpentry by @bastionretinue You can call us “The Anti-Tech Tech Company.” #evolvedhome #interiordesign #homeautomation #hometheater #architecture #control4 @control4_smart_home #design #chameleon #smarthome @asid_hq @aiapdx @hgtv @diynetwork
  • The @aiapdx Modern Home Tour continues and we are now facing West from this beautiful transformation house on Mt. Tabor in Portland, Oregon. The transformation was conceived by @risaboyerarchitecture. We are genuinely inspired with how she opened up the home to the beauty that Portland has to offer. Sunsets on this patio off the kitchen must be absolutely breathtaking. #evolvedhome #aia #architecture #interiordesign #pnw
  • @evolved_home is touring a couple of the homes on the @aiapdx Modern Home Tour. Kudos to @don_tankersley_co for their brilliant execution on this SW Hills Home. #designweekpdx #aia #interiordesign #architecture #evolvedhome
  • Balance Accomplished. 🙌🏽 #evolvedhome #homeautomation  #control4 #hometheater #interiordesign
  • A larger than life image, and high performance sound can be a great addition to your gym. Blood Pumping Music or your favorite trainer on the big screen can provide the motivation you need to reach your goals. Another Ambient Light Rejecting Screen from @siscreens. #evolvedhome #control4 #hometheater #gym #gains #trx #crossfit

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Evolved Home
10659 SE 21st Ave. Milwaukie, OR 97222 – USA. Customer Service Phone 888-908-6649.

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