Since the May 2024 update of the Sonos app, many users have experienced problematic operations. If you have a Sonos system, we’ve been keeping up with Sonos’s backline updates and testing real-world app experiences from a consumer’s perspective. Based on Evolved Home’s hands-on experience, we’ve found that Sonos systems can work relatively reliably if used with patience. Below is a quick guide based on our testing to help make things run more smoothly, as Sonos continues working to improve the app experience over time.
System Not Showing on WiFi?
If your Sonos system isn’t showing at all, or zones/rooms are missing when connected to your local WiFi network, follow these steps:
- Open the Sonos app.
- Select the account icon in the upper right (the person icon with a circle around it).
- Scroll down and select ‘App Preferences’.
- Scroll down again, and select ‘Reset App’. Then select ‘Reset’ when prompted. This will clear the App’s cached memory.
- You may need to log back in when complete, and them proceed as normal.
If you can see your system, you can skip directly to the steps below.
Steps for a More Reliable Sonos Operation:
Before Turning On a Room:
- Open the Sonos app and uncheck all zones to clear any active outputs.
When Turning On a Room:
- Select the one room you want to activate.
- Add additional zones by checking their boxes and hitting Apply.
Before Turning Off Rooms:
- Uncheck all zones except one.
- Hit Apply, then pause the source that was playing.
- Finally, uncheck the last room and hit Apply. You should see “No Output Selected.”
Patience is Key:
- Allow 20-30 seconds for commands to execute, especially when managing multiple zones or overriding active TV/music setups.
Observations by Evolved Home:
- The issues stem primarily from the Sonos app, not the hardware itself.
- The app may crash during extensive use, so staying organized within the app can significantly reduce frustration.
By following these steps, Evolved Home has observed that you can maintain better control over your Sonos system without major hiccups.
