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You are here: Home / Support

Support

If you need Tech Support, please fill out the form below. Tech Support hours are Mon-Fri 8a-5p.  Please allow up to 3 business days for response.

Need faster service? Learn about or sign up for one of our Remote Support Plans by clicking here.

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Name*
Is Text/SMS communication at the submitted phone number OK?*
Text/SMS communication may enable faster response to your support request, as phone/email communication may not be possible at certain times. No text/SMS use of this phone number will ever be used for marketing, it is used exclusively for client requested correspondence and scheduling. This number will only be used internally by Evolved Home and not shared with any outside party unless explicitly requested by the client.
(** Selecting 'Urgent' will expedite response time. If you are not a Pro-Active support plan subscriber, emergency/afterhours labor rates may apply)
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    *** Support Request Billable Labor Rate details: If the cause of the issue is related to installation workmanship or programming error by Evolved Home, labor will be complimentary if within Evolved Home’s installation warranty period (detailed with system documents upon project initiation). If the issue is due to equipment component failure within or outside of equipment warranty period, personal mobile device assistance or connectivity issues (smartphones, tablets, computers, etc), or other third-party components/devices not provided by Evolved Home (cable boxes, satellite boxes, ISP provided modem/gateway, etc), labor rates still apply. Failed in-warranty components and hardware replacement cost provided by Evolved Home is covered by manufacturer warranty through Evolved Home, labor rates still apply. All labor rates are billed at a one hour minimum charge, plus 15-minute increments at Pro-Active subscription discounted rate or standard operating hours rate (M-F 8-5).

    Urgent Service requests for non-Pro-Active service plan subscribers – Afterhours/weekend remote/onsite labor rate for non-subscribed clients is billed @$300/hr, 1 hour minimum. 


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    New Beginnings. Second Home for our client family New Beginnings. Second Home for our client family that Evolved Home has had the privilege of being a part of. The approach is certainly the same, but at the same time, certainly different. 

#evolvedhome #homeautomation #newbuilds #newconstruction
    Architect: @waechter_architecture Designer: @heir Architect: @waechter_architecture 
Designer: @heirloommodern 
Lighting Design: @biella_lighting 
Builder: @modorgconstruction
    Brains of the operation. . . . . #evolvedhome #int Brains of the operation.
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#evolvedhome #interiordesign #audiovideo #hometheater #control4 #homeautomation
    Performance Incognito. 75 inch Frame TV disguised Performance Incognito. 75 inch Frame TV disguised as artwork, and high performance surround sound with 4” aperture in-wall subwoofer. 
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#evolvedhome #interiordesign #audiovideo #hometheater #control4 #homeautomation #halloweencostume #remodel #tv #surroundsound #dune #disguise #costume #halloweencostume
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    Evolved Home
    4040 SE International Way,  Suite E-107 Milwaukie, OR 97222 – USA.

    Customer Service Phone 888-908-6649.

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