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Support

If you need Tech Support, please fill out the form below. Tech Support hours are Mon-Fri 8a-5p.  Please allow up to 3 business days for response.

Need faster service? Learn about or sign up for one of our Pro-Active Remote Support Plans by clicking here.

Go HERE for common issues and scenarios, and actions you can try first.

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Is Text/SMS communication at the submitted phone number OK?*
Text/SMS communication may enable faster response to your support request, as phone/email communication may not be possible at certain times. No text/SMS use of this phone number will ever be used for marketing, it is used exclusively for client requested correspondence and scheduling. This number will only be used internally by Evolved Home and not shared with any outside party unless explicitly requested by the client.
(** Selecting ‘Urgent’ will expedite response time. If you are not a Pro-Active support plan subscriber, emergency/afterhours labor rates may apply)
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    ** Support Request Billable Labor Rate details: If the cause of the issue is related to installation workmanship or programming error by Evolved Home, labor will be complimentary if within Evolved Home’s installation warranty period (detailed with system documents upon project initiation). If the issue is due to equipment component failure within or outside of equipment warranty period, personal mobile device assistance or connectivity issues (smartphones, tablets, computers, etc), or other third-party components/devices not provided by Evolved Home (cable boxes, satellite boxes, ISP provided modem/gateway, etc), labor rates still apply. Failed in-warranty components and hardware replacement cost provided by Evolved Home is covered by manufacturer warranty through Evolved Home, labor rates still apply. All labor rates are billed at a one hour minimum charge, plus 15-minute increments at Pro-Active subscription discounted rate or standard operating hours rate (M-F 8-5).

    Urgent Service requests for non-Pro-Active service plan subscribers – Afterhours/weekend remote/onsite labor rate for non-subscribed clients is billed @$350/hr, 1 hour minimum. 

    Pro-Active Service plans are provided by Evolved Home for onsite and remote support of system installations.  Pro-Active Service plans provided by Evolved Home are separate from Connect, 4Sight and other subscription plans are connectivity plans provided by product manufacturers for features of their system components or ecosystems.